Privacy Policy

R&S Roofing Solutions
Effective Date: September 18, 2026
Last Updated: September 18, 2026

R&S Roofing Solutions (“R&S,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting information, completing an assessment, scheduling a consultation, or otherwise communicating with us.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

First and last name
Email address
Telephone or mobile number
Property or mailing address
City, state, and ZIP code
Information about your property or roof
Roofing concerns or service needs
Information submitted through the R&S Total Roof Assessment™
Assessment responses and results
Appointment and consultation information
Photos or documents you choose to submit
Messages, questions, or other information you provide to us

You are not required to provide personal information simply to browse our website. However, certain information may be necessary when requesting services, completing forms, receiving assessment results, or scheduling an appointment.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, analytics technologies, and similar tools.

This information may include:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website or source
Date and time of visits
Website interactions
Approximate geographic location derived from an IP address
Advertising or campaign information
UTM parameters and referral information

We may use this information to operate and improve our website, understand how visitors use it, measure marketing effectiveness, and improve the customer experience.

3. R&S Total Roof Assessment™

When you complete the R&S Total Roof Assessment™, we may collect your answers regarding your roof, property, concerns, priorities, and other information you choose to provide.

We may use this information to:

Generate or provide your assessment result
Better understand your roofing concerns
Personalize subsequent communications
Prepare for a roofing consultation
Determine an appropriate next step based on the information provided
Maintain records associated with your inquiry
Improve our services and customer experience

The R&S Total Roof Assessment™ is an educational tool and is not a professional inspection or diagnosis of your roof’s condition.

4. How We Use Your Information

We may use information collected through our website to:

Respond to inquiries and service requests
Provide requested information
Deliver assessment results
Schedule and manage appointments
Provide roofing consultations
Prepare proposals or service recommendations
Communicate about an existing or potential roofing project
Provide customer service
Send appointment confirmations and reminders
Maintain customer and prospect records
Improve our website, services, and marketing
Measure advertising and marketing performance
Prevent fraud, misuse, or security issues
Comply with applicable legal obligations

Where permitted by law and consistent with your communication preferences, we may also use your information to communicate with you about R&S services, educational information, promotions, or other information that may be relevant to your roofing needs.

5. Email Communications

If you provide your email address, we may use it to respond to your inquiry, provide assessment results, send appointment information, communicate regarding services you requested, and send other communications you have agreed to receive.

Marketing emails will provide an appropriate method for unsubscribing when required by applicable law.

Please note that opting out of marketing emails does not necessarily prevent us from sending transactional or service-related communications, such as appointment confirmations or communications concerning an active project.

6. Text Messages and Mobile Communications

If R&S offers SMS or text-message communications, separate consent language should be presented where your mobile number is collected when required.

If you expressly consent to receive text messages from R&S, we may send messages related to inquiries, appointments, roofing services, follow-ups, or other communications covered by your consent.

Message frequency may vary. Message and data rates may apply.

You may opt out of text messages by replying STOP. You may reply HELP for assistance.

Consent to receive marketing text messages should not be required as a condition of purchasing goods or services where prohibited by applicable law.

R&S should insert its approved SMS consent disclosure here based on the messaging platform and campaigns actually used.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate website functionality, remember preferences, understand website traffic, analyze visitor behavior, and measure marketing performance.

Depending on the technologies R&S actually uses, these may include services provided by companies such as Google, Meta, or other website, analytics, CRM, scheduling, and advertising providers.

Some third parties may use cookies or similar technologies in accordance with their own privacy policies.

Where required by applicable law, visitors will be provided with appropriate choices regarding non-essential cookies and tracking technologies.

8. How We Share Information

We may share personal information with companies that help us operate our business and provide services, such as:

Website hosting and technology providers
Customer relationship management providers
Appointment scheduling providers
Email and text-message service providers
Analytics providers
Advertising and marketing providers
Payment processors, if applicable
Contractors or service providers assisting R&S
Professional advisers when necessary

These parties may receive information only as necessary for the services they provide to us, subject to applicable contractual and legal requirements.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or property, investigate fraud or security concerns, or protect the safety of R&S, our customers, or others.

9. Sale of Personal Information

R&S must confirm its actual data practices before publishing this section.

If accurate, R&S may state:

R&S Roofing Solutions does not sell personal information for money.

However, certain advertising or analytics activities may be considered a “sale,” “sharing,” or targeted advertising under some state privacy laws. The final policy and any required privacy controls should reflect the tracking and advertising technologies actually installed on the R&S website.

10. Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and customer records, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information under our control.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted or stored electronically.

12. Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to request access to, correction of, or deletion of certain personal information, or to exercise choices regarding certain uses of your information.

To submit a privacy-related request, contact us using the information provided below.

We may need to verify your identity before completing certain requests.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

R&S is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those services before providing personal information.

14. Children's Privacy

Our website and roofing services are not directed to children under the age of 13, and we do not knowingly seek to collect personal information from children under 13 through the website.

If we learn that personal information from a child has been collected inappropriately, we will take reasonable steps to address it.